#152: How Do I Increase Employee Retention? Learn How Your Work Culture Affects!

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What Does #152: How Do I Increase Employee Retention? Learn How Your Work Culture Affects! Talk About?

In this episode of the Mads Singers Management Podcast, Lydia, a seasoned restaurant owner, shares her journey through the pandemic and how she transformed her approach to employee retention. She emphasizes that in the hospitality industry, recruitment is often reactive, but she learned the hard way that shared beliefs and a strong work culture are critical. Lydia reveals how focusing on values and culture helped her increase retention rates, even when facing industry-wide staffing challenges. She discusses the importance of hiring for shared beliefs rather than just skills, and how this shift allowed her team to stay committed during tough times.

While she can outsource people, she cannot outsource values and work culture.Lydia

Who Is Featured on #152: How Do I Increase Employee Retention? Learn How Your Work Culture Affects!?

Lydia is a multi-restaurant owner who has navigated the pandemic's impact on the hospitality industry. She learned that reactive recruitment led to high turnover, and she pivoted to a values-driven hiring process. Lydia shares her personal insights on how fostering a strong work culture and shared beliefs among her team not only improved retention but also helped her business survive and thrive. She is passionate about the idea that culture cannot be outsourced, and she offers practical advice for other business owners.

What Are the Key Takeaways From #152: How Do I Increase Employee Retention? Learn How Your Work Culture Affects!?

  • Shared beliefs and work culture are more important than skills when hiring for long-term retention.
  • Reactive recruitment leads to high turnover; proactive culture-building is essential.
  • Values cannot be outsourced; they must be cultivated internally.
  • A strong work culture helps businesses weather crises like the pandemic.
  • Unique hiring processes that prioritize cultural fit can significantly boost retention rates.
She realized the relevance of shared beliefs in the people she hires and how the values and work culture she wants to cultivate significantly helped her increase her retention rate.Lydia

Is #152: How Do I Increase Employee Retention? Learn How Your Work Culture Affects! Worth Listening To?

This episode is a must-listen for any business owner, especially in hospitality, who is struggling with employee retention. Lydia's practical advice on shifting from reactive hiring to a values-driven approach is both insightful and actionable. The discussion on how culture can be a competitive advantage during crises is particularly valuable.

Who Should Listen to #152: How Do I Increase Employee Retention? Learn How Your Work Culture Affects!?

  • Restaurant owners
  • Hospitality managers
  • HR professionals
  • Small business owners

What Are Listeners Saying About This Episode?

★★★★★

This episode completely changed how I think about hiring. Lydia's insights on culture are gold. Highly recommend!

Sarah K.
★★★★★

As a restaurant owner, I've been struggling with turnover. Lydia's advice on shared beliefs is exactly what I needed. 5 stars!

Mike R.
★★★★★

Lydia's story is inspiring and practical. I've already started implementing her hiring process. Thank you!

Emily T.
We all know how badly the pandemic has hit the hospitality industry. It’s one of the many industries which struggled to keep the business going, considering the implementation of several lockdowns. Lydia, the owner of multiple restaurant businesses, joins us in today’s episode! In her business industry, recruitment is considered reactive, and she learned this a hard way. She realized the relevance of shared beliefs in the people she hires and how the values and work culture she wants to cultivate significantly helped her increase her retention rate in her industry. This allowed her retention rate to increase, and the very people who are with helped her to keep the business going because of the shared beliefs lived. Lydia knows that while she can outsource people, she cannot outsource values and work culture. Discover more about how Lydia managed to increase her retention rate by upholding values and work culture as she reveals her management secrets. This episode will be an exciting one! 


What else do we cover in this episode? 
-How management dynamic is different around the hospitality entity
-Emphasis on shared beliefs about values and work culture as a business owner and among her business partners and  employee
-Lydia’s retention percentage in upholding shared beliefs 
-Lydia’s unique hiring process for her hospitality businesses 


Resources Mentioned: 
The Culture Code
Author:  Daniel Coyle 

Restaurant Unstoppable Podcast  


Connect With Lydia: 
Linkedin
lydia@saintkitchen.com
lydia@warwickstreetkitchen.com
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