MSMP 102: Navin Jaitly on Providing Value to your Sales and Service People

What Does MSMP 102: Navin Jaitly on Providing Value to your Sales and Service People Talk About?

In this episode of the Mads Singers Management Podcast, host Mads Singers is joined by Navin Jaitly, a sales expert who works with business owners, executives, and leaders. Navin emphasizes the importance of seeing the good inside people and changing relationship dynamics within teams to make employees feel valued and appreciated. He shares his own struggles with work and how he turned his life around to start his own business. The conversation focuses on why many entrepreneurs struggle with sales and how they can improve by shifting their mindset and approach. Navin advocates for hiring based on a candidate's 'why' rather than just their CV, and introduces tools like DiSC profiling and the Dilts Logical Level to help business owners understand their employees and customers better. Key topics include the role of sales as the lifeblood of a business, the need to change the relationship between owners and their sales teams, and the importance of never forgetting the human aspect when managing staff.

Sales are the lifeblood of businesses; the relationship with how business owners make sales and treat their sales team should change.Navin Jaitly

Who Is Featured on MSMP 102: Navin Jaitly on Providing Value to your Sales and Service People?

Navin Jaitly is a sales expert and coach who works with business owners, executives, and leaders to transform their approach to sales and team management. He is a firm believer in seeing the good inside people and changing relationship dynamics to foster a culture of appreciation and value. Navin has personally experienced 'dark days' where he struggled to work, but he turned his life around and started his own business. He is on a mission to impact the lives of at least a million people globally by helping business leaders and their teams think differently about sales and human connection.

What Are the Key Takeaways From MSMP 102: Navin Jaitly on Providing Value to your Sales and Service People?

• Most businesses don't grow because owners lack delegation skills or the right mindset, not because of a lack of ability.
• Many companies engage in bad business practices that hinder their growth and customer relationships.
• Business owners should discover a potential employee's 'why' during hiring, especially for sales roles, to ensure alignment with company values.
• Sales should be viewed as an educational process where you teach customers what they need, similar to gaining weight through consistent effort.
• Using tools like DiSC can help business owners immediately adapt their sales approach to different personality types.

Mads says that most businesses don’t grow because business owners lack delegating or the skills but rather because they don’t have the right mindset.Mads Singers

Is MSMP 102: Navin Jaitly on Providing Value to your Sales and Service People Worth Listening To?

This episode is highly recommended for business owners, managers, and anyone who struggles with sales or managing a sales team. Navin Jaitly provides practical insights on shifting your mindset, understanding the human element in business, and using tools like DiSC and the Dilts Logical Level to improve hiring and sales processes. The conversation is engaging and packed with actionable advice that can be implemented immediately.

Who Should Listen to MSMP 102: Navin Jaitly on Providing Value to your Sales and Service People?

• Business owners
• Sales managers
• Entrepreneurs
• Team leaders

What Are Listeners Saying About This Episode?

Welcome to another episode of the Mads Singers Management Podcast! Today, we are joined by Navin Jaitly! Navin is an expert in a field where I don’t make well - sales! 

Navin works with business owners, business executives, and even business leaders. A firm believer in seeing the good inside of people rather than the outside, Navin has a passion for changing the way business leaders and their teams think.  Navin also believes in changing the relationship dynamics in a team to know that they are valued and appreciated. Like many of us, Navin also had his “dark days,” where he shares that he also struggled to work; however, Navin was able to turn it around and even start his own business. 

Navin and I noted that many entrepreneurs suck at making sales or hate making sales with a passion, thus leaving many of them lagging or performing poorly, which causes them to miss out on clients and opportunities. 

But all hope is not lost as Navin is on a mission to change and impact the lives of at least a million people globally.

Navin then adds that business owners and managers shouldn’t immediately judge a potential employee by looking at their CV. Instead, ask them important questions like goals and plans after five years. 

An excellent way to approach this is by applying DiSC. DiSC theory was developed by Dr. William Martson and has become an essential tool in the workplace because it can help business owners gauge how their employees will perform. 

Key Learning Points:
1. Mads says that most businesses don’t grow because business owners lack delegating or the skills but rather because they don’t have the right mindset. - 3:50
2. Mads points out that many companies and brands are doing many bad business practices. - 4:09
3. Navin says that business owners should find out the “why” of a potential employee, especially if you’re hiring salespeople - 6:53
4. Navin says that sales are the lifeblood of businesses; he then adds that the relationship with how business owners make sales and treat their sales team should change - 06:08
5. Navin talks about the Dilts Logical Level by the psychologist, Robert Dilts, and how can it be used to find your why and your purpose- 7:57
6. Navin likens sales to gaining weight. - 12:10
7. Navin believes that sales are like education because you get to educate your customers on what they need.- 15:30
8. Navin points out that while external skills are essential, finding out a person’s why can help you fix problems quickly... - 20:00
9. Mads shares the importance of DiSC and how it can be used to sell to your potential clients and/or customers immediately. - 26:14
10.Navin points out that managers should never forget the human aspect when managing their staff. - 32:29

Connect with Navin:

Navinjaitlycoaching.com

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