MSMP 89: Jesse Jackson on Team Communication
What Does “MSMP 89: Jesse Jackson on Team Communication” Talk About?
In this 37-minute episode of Mads Singers Management Podcast , the hosts explore topics including team members, jesse jackson, gives employees, always nice.
It’s always nice when our guest for the Mads Singers Management Podcast is familiar with hosting a podcast. In this episode, I’m chatting with Jesse Jackson (no, not that Jesse Jackson) about best practices when it comes to managing and communicating with teams. Jesse has spent most of his career in the call-center business, working in various divisions, be it sales, customer service, and tech support. He has managed teams from 25-50 people. When he’s not with his family he’s recording podcasts about Bruce Springsteen and Dr. Who. Jesse moved to a new company last year and had dozens of new team members to meet. He met all of them in two weeks, asking some short simple questions:What do you like about working here?What do you not like?What can I do for you?What’s a song you have to have on a road trip?Jesse’s fellow managers were stunned that Jesse had managed to meet with everyone so quickly, but Jesse couldn’t understand why this wasn’t a basic expectation: how could he be expected to understand his team if he couldn’t take a few minutes to meet with them? He created a Spotify playlist using everyone’s songs and shared it, as well as the two most important pieces of feedback that kept coming up in his meetings:Everyone enjoyed the family atmosphere of the company, butThey didn’t feel as much in the loop as they wanted to beI noted that not only is communication normally an issue between management and teams, but that some managers don’t have the self-awareness to realize that they are not communicating in the way that is best for all the members of the team, but in the way that the manager typically prefers. Jesse understood that instinctively and said that when he sends out communication he usually does it across multiple platforms, be it email, Loom, and messages on Teams/Slack so that everyone could get the info in the format he/she preferred.Jesse also noted how far telling team members WHY goes. He shared multiple occasions in which sharing the why behind his decision led to buy-in and adoption. That sort of sharing also gives employees the confidence to come to you with ideas for improvement. He gives those employees the advice that he earned by his own lessons: come to management with facts instead of feelings, and have the confidence in yourself to advocate for your ideas. Don’t just back down at the first “No.” Management has natural resistance built-in.I agreed, pointing out that whenever I’ve seen employees own an idea they work that much harder to get it implemented.It was a pleasure to chat with Jesse. Enjoy the episode! Key Learning Points: 1. Jesse talks about why it’s so important to meet with each team member when you take over a team - 4:452.
What Are the Key Takeaways From “MSMP 89: Jesse Jackson on Team Communication”?
Here are some of the key points discussed in this episode:
- The importance of team members and how it applies in practice
- The importance of jesse jackson and how it applies in practice
- The importance of gives employees and how it applies in practice
- The importance of always nice and how it applies in practice
- The importance of nice guest and how it applies in practice
Is “MSMP 89: Jesse Jackson on Team Communication” Worth Listening To?
Absolutely. “MSMP 89: Jesse Jackson on Team Communication” is a compelling episode that delivers focused, actionable content without wasting your time.
The episode is well-structured and easy to follow. Mads Singers Management Podcast consistently delivers quality content, and this episode is no exception.
Who Should Listen to “MSMP 89: Jesse Jackson on Team Communication”?
This episode is ideal for:
- Anyone interested in team members
- Professionals looking to learn more about jesse jackson
- Regular listeners of Mads Singers Management Podcast who want to stay up-to-date
- Anyone looking for practical insights they can apply right away
- People who prefer learning through conversational, interview-style content
Where Can You Listen to Mads Singers Management Podcast ?
You can listen to Mads Singers Management Podcast on all major podcast platforms:
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You can also subscribe using the RSS feed directly: https://feeds.transistor.fm/mads-singers-management-podcast
What Are Listeners Saying About This Episode?
“This episode really opened my eyes to team members. Mads Singers Management Podcast consistently delivers thoughtful conversations that make you think differently about jesse jackson. Highly recommend this one.”
“I've been following team members for a while now and this episode was one of their best. The discussion around Mads Singers Management Podcast was incredibly insightful and I've already started applying some of the ideas.”
“Finally, a podcast that dives deep into team members without oversimplifying things. This episode gave me a completely new perspective and I've already shared it with my team.”
It’s always nice when our guest for the Mads Singers Management Podcast is familiar with hosting a podcast. In this episode, I’m chatting with Jesse Jackson (no, not that Jesse Jackson) about best practices when it comes to managing and communicating with teams. Jesse has spent most of his career in the call-center business, working in various divisions, be it sales, customer service, and tech support. He has managed teams from 25-50 people. When he’s not with his family he’s recording podcasts about Bruce Springsteen and Dr. Who.
Jesse moved to a new company last year and had dozens of new team members to meet. He met all of them in two weeks, asking some short simple questions:
- What do you like about working here?
- What do you not like?
- What can I do for you?
- What’s a song you have to have on a road trip?
Jesse’s fellow managers were stunned that Jesse had managed to meet with everyone so quickly, but Jesse couldn’t understand why this wasn’t a basic expectation: how could he be expected to understand his team if he couldn’t take a few minutes to meet with them? He created a Spotify playlist using everyone’s songs and shared it, as well as the two most important pieces of feedback that kept coming up in his meetings:
- Everyone enjoyed the family atmosphere of the company, but
- They didn’t feel as much in the loop as they wanted to be
I noted that not only is communication normally an issue between management and teams, but that some managers don’t have the self-awareness to realize that they are not communicating in the way that is best for all the members of the team, but in the way that the manager typically prefers. Jesse understood that instinctively and said that when he sends out communication he usually does it across multiple platforms, be it email, Loom, and messages on Teams/Slack so that everyone could get the info in the format he/she preferred.
Jesse also noted how far telling team members WHY goes. He shared multiple occasions in which sharing the why behind his decision led to buy-in and adoption. That sort of sharing also gives employees the confidence to come to you with ideas for improvement. He gives those employees the advice that he earned by his own lessons: come to management with facts instead of feelings, and have the confidence in yourself to advocate for your ideas. Don’t just back down at the first “No.” Management has natural resistance built-in.
I agreed, pointing out that whenever I’ve seen employees own an idea they work that much harder to get it implemented.
It was a pleasure to chat with Jesse. Enjoy the episode!
Key Learning Points:
1. Jesse talks about why it’s so important to meet with each team member when you take over a team – 4:45
2. Mads warns of bad tendency leaders have when communicating with their team members – 7:50
3. Jesse shares why the “mushroom treatment” doesn’t work for team members – 12:30
4. Mads notes the three pitfalls of failing to own unpopular decisions – 15:50
5. Jesse encourages those who want to advocate for change with management to show up with facts, not feelings – 24:45
6. Mads stresses that people will tend to fight to help bring one of their own ideas to life – 30:50
Resources Mentioned:
Three Signs of a Miserable Job by Patrick Lencioni
Connect with Jesse Jackson